Cadence Flash F200-2 Betriebsanleitung PDF herunterladen (Seite 106)

Step by Step

Using Other Team Functions

106

Uniform Call Distribution (UCD)

If this function has been configured (contact your service personnel),

you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the

longest break without a call.

Logging on and off at the beginning and end of your shift:

N Press the key shown.

Confirm.

Select and confirm

1

.

Confirm,

or

Select and confirm.

j To log on, enter your identification number ("Agent:"). Contact your

service personnel to find out what it is.

Logging on and off during your shift:

N Press the key shown.

Confirm.

Select and confirm

1

.

Confirm,

or

Select and confirm.

Destinations g

UCD

1 ”Different Displays in a Octopus F900 Environment” Æ Page 118

Log on

Log off

Destinations g

UCD g

Not available

Available

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